How AI helps museum staff prioritize what’s important
The Library Assistant now supports access to 100% of the museum’s collections, but how?
Executive Summary
The Indiana Historical Society’s (IHS) collaboration with ARK to animate its Historical Figures initiated a broader discussion about AI’s potential benefits for the museum’s visitors and staff.
This Case Study focuses on an existing AI service approach for phone and email inquiries, with plans to integrate the Library Assistant onto the museum’s website. This initiative reflects a core principle of the IHS-ARK partnership: utilizing technology to connect with people easily, improve their current capabilities, and invent new ways of telling stories.
Learn how ARK brought Historical Figures to life.
Access the Case Study below.